Frequently asked questions
your frequently asked questions
No, we operate a mobile luggage storage service and run vans around this great city to collect the bags of travellers.
Our storage facility is remote. It is located between the city and the airport.
If we can lift it and it fits in our vans, you can store it as ONE bag.
We store all luggage and bag sizes, as well as boxes, bike boxes, golf clubs, musical instruments, prams, car seats, trolleys, general sporting equipment, surfboards, kayaks, skis and snowboards.
All items are stored for the same fee.
If you are unsure, feel free to call us – Anytime.
Complete your details as requested and nominate your preferred times.
Once you have gone through the checkout and made the payment, you will receive a confirmation email.
We would prefer that you book online. It is easier for us to know the details of the booking and in the event of an insurance claim, the details you provide are evidence of the booking.
Having said this, we are humans too. We have older family members that would have no idea of how to book online, so if you have any issues, please feel free to call us anytime.
We’ll provide you assistance.
In most cases, we will be able to accomodate the change; however there may be times where we simply can not do it.
So what does this mean?
If you have booked too many bags and wish to remove a bag, you may still be charged for the additional bag (this would occur during busy periods or when other bookings have been refused due to no availability for them).
If you haven’t booked enough bags and wish to add more, there may be times where space is not available and we can not accept the additional bag/s (this would occur during busy periods or when other parties have booked the space).
The above are exceptions and ideally we want to work with you, so amendments should be possible; however due to demand during busy periods we can not guarantee it.
If you book the right amount of bags, you will be fine.
You sure can.
Apart from the lockers at Southern Cross Station & at the Melbourne Airport (they provide no insurance and you cannot book them) we are the only truly 24 hour a day Luggage Storage option in Melbourne.
Others may say they are 24 hours, but when you delve a little further you often find they close at particular times.
We are mobile, so we have unlimited locations and all operate 24 hours a day, 7 days a week and on public holidays.
We do operate on booking slots, so they do fill up; however call us and we will discuss an option with you.
Peak times like the Grand Prix, Melbourne Cup, AFL Grand Final, Fashion Week, The Flower Show etc fill up fast.
We have demand capacity and are yet to be fully booked out; however, if you make your booking at the last minute you may find that you can’t get your ideal time. It may mean that the only available time is ten minutes either side or it could even be an hour.
So we do advise to make your booking as soon as you know you are coming to Melbourne.
No, there is no time limit.
You can store with us for as little or as long as you need.
Best of all, you are not tied down to the operating hours like with some other options.
We operate 24 hours a day, 7 days a week and on public holidays.
Plus, because we drop your bags back to you, you can continue your day moving forward, without worrying about getting back to some random storage location before they close.
This is great if you find yourself in a different location to where you thought you would be.
Simply catch a taxi or Uber from where you are to where we are meeting you. This saves having to go back to the storage location or to get back to Southern Cross Station to catch SkyBus.
We would prefer you didn’t as we do not carry change. Bookings are locked in when the payments have been made, which pops up after you online booking.
If you must pay cash, just give us a call. We’ll work something out.
There are no additional fees to use AMEX, so if you have one of those, take advantage of the extra reward points.
Please note: Some foreign cards may attract additional bank fees. If this is the case and we are charged and additional fee to process your payment, we reserve the right to pass this cost on to you.
Standard Merchant Fees are absorbed by us.
We understand that sometimes things happen. We are parents and members of society, so we are well aware of what may unexpectedly pop up, but you have to communicate with us.
We do not want to keep your bags and will be as accomodating as possible. It all depends on where and when our next booking is.
What we find is a good habit, is to get an ETA on your phone when you get into your transport. If that time is later than your booking time, then call us immediately.
What we don’t want, is to be told 5 minutes before the booking time that you are going to be 30 minutes late. You would have known that 30 minutes ago.
Communication is the key. If you are reasonable and communicate with us, we will be reasonable as well.
If you do not communicate; simply do not turn up; or provide an unreasonable excuse (ie. I’m at the pub), we reserve the right to charge you additional handling fees; storage fees; and Drop Off fees.
It’s relatively simple. Don’t be late or communicate if you are going to be and everything will be just fine.
WE WILL NOT BE LATE
We drop your bags directly back to you.
If this is at the airport, it will be in the public drop off area, where a car would drop you off.
At MEL – T1, T2, T3 it will be outside the terminal on Departure Drive. This is upstairs from SkyBus. If it is T4, it will be level 2 of the T4 carpark in the public drop off area.
We will call you if we cannot find you.
Occasionally the good folk at Wilson Parking tell us to move on. If that is the case, we will drive around the airport and be back to the same spot within 1-3 minutes.
Our vans stand out, so you should be able to recognise us.
They are purple and black. At night or in dim conditions an amber flashing light will be on at the front and the vans are well branded. They say BagBoyz® on them.
If your drop off is at accommodation, we will give your bags to you out the front of the property.
If your drop off is at a Train Station or Seaport, we will discuss the location with you when we pick up your bags.
Yes. You can cancel* and we will fully refund you your booking fee, including the bank fees.
*Cancellations must be made before we disburse from the depot, which is generally 30 minutes before pick up, otherwise they will not be refunded.
Feel free to call us to discuss.
Your bags will be either with one of our BagBoyz® or stored in our remote, secure storage facility, headed up by Baggage the Elephant.
For peace of mind, we suggest that you lock your bags and ideally do not leave important items such as your passport or Faberge Eggs inside them.
We do not know what is in your bags and provided it is not dangerous to us, we do not care what is in your bags.
Wherever you are.
Our storage locations are endless, because we come to you.
We don’t believe in hidden addresses that may not be accessible to some ie. They have stairs or restricted opening hours.
When you book with us, you will know exactly where the luggage storage is, because we come to you.
The length of storage is up to you.
The cost of storage per bag is a flat fee per calendar day, so if you are travelling interstate for a few days and returning back to Melbourne, we can hold your excess bags while you are away.
This often beats the Airline charges for checked luggage and also allows you to travel light. Upon your return, we will either Drop Off your bags to one of the airports, Station Pier, Southern Cross Station or to to your next hotel (City and suburbs).
We also offer a long term luggage storage rate.
If you need them delivered somewhere else, we can provide a special delivery. Just email or call us for a quote.
We offer our service Melbourne wide.
Whether you need to enlighten yourself from your bags at Southern Cross Station, the Queen Victoria Market, the Shrine of Remembrance, in St Kilda, Docklands, Southbank, Box Hill, Hoppers Crossing, Preston or Frankston or even at Melbourne Airport or Avalon Airports, we provide a solution to your Luggage Storage needs wherever you are and at anytime you need.
We are truly Luggage Storage in Melbourne because we cover all of Melbourne.
Our storage fee is a flat rate of $9* per calendar day.
There are other services out there that offer storage at $7.00, $7.90, $8.00, $10.00, $12.00, $20.00 & $30.00 per day.
Southern Cross Station has cheep-ish lockers but you cannot book them, they have no insurance and are often out of order.
Yes there is luggage storage that might be cheaper than us.
If you are looking for the cheapest, buy yourself a bike lock and find yourself a pole. It will be the cheapest of any option. Aldi sell bike locks during Bike Week. We have them on our bikes.
No one does what we do. We provide you the easiest solution and you will have the calmest of days.
Competition is alive – we all provide a slightly different service and have a different cost.
But our difference is your ultimate benefit.
- We are always open – 24 hours a day, 7 days a week and on Public Holidays
- We are the easiest option, we come to you and then drop your bags back to you. Wherever. Whenever.
- We truly make your travel hands free that allows you to get the most out of your day.
- We are the Luggage Storage Experts
* plus delivery fee.
BagBoyz® Luggage Storage in Melbourne, do offer a Seniors Card rate, which offers a 10% discount off our standard rate.
If you have a Seniors Card, book through the Seniors Card booking form. The discount is already applied.
Melbourne Airport does have luggage lockers. They are located on the bottom of the T4 carpark, next to the red Coles Click & Collect lockers. They cannot be booked and do not offer insurance.
They may suit your needs.
- Small – from $12 for 24 hours
- Medium – from $14 for 24 hours
- Large – from $16 for 24 hours
We are not sure what “from” means and how much more it costs.
You can also try Baggage Storage on the ground floor in T2. This is not open 24 hours and prices vary.
- Small/Loose – $10 to $20 per day
- Large – $15 to $24 per day
- Extra Large/Odd – $20 to $30 per day
Coffee in Lygon Street or cake in Acland Street is so much easier when you are not dragging around your suitcases.
Cake Freak , BagBoyz®
As we said, our customers are the best
what our clients have to say